Privacy Policy

Who we are

GaBe Double Glazing is the registered business name operated by BLG Enterprises WA Pty Ltd as trustee for the BLG Unit Trust (ABN 67 424 176 276) ("we", "us", "our"). We are the business that collects and holds your personal information when you use this website or get in touch with us.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This website is operated directly by GaBe Double Glazing using third-party hosting and email infrastructure. Website hosting is provided through Hostinger, and website enquiries are delivered to our business email through Google Workspace / Gmail. These providers process information only as needed to host the website, maintain security and deliver enquiries to us.

Information we collect

We collect personal information across the life of a project: through our website, by email or phone, in our showroom, during site visits, and when we prepare quotes and contracts. Depending on how you deal with us, this can include:

• Your name, address and contact details;
• The installation or site address, if different from your own;
• Quote, order and project information;
• Measurements and site-survey information;
• Photographs of your windows, doors or site;
• Correspondence and notes from phone enquiries;
• Invoices and payment records;
• Warranty and service history;
• Records of any complaints you raise with us.

Our hosting provider also keeps basic technical logs of website visits (such as IP address, browser type and pages requested) for security and to keep the site running reliably. If you arrive at our website via a marketing link, we also capture basic campaign and source parameters together with your enquiry, to understand how you found us.

When you send us an enquiry

When you send us an enquiry or request a quote through the forms on this website, we collect the details you enter to respond to you and prepare your quote. They are shared only with the service providers that run this website and, where needed, the suppliers and installers who help deliver your project, and where the law requires it. Some providers may process information outside Australia. If you leave details out, we may not be able to respond.

How we use your information

• To respond to your enquiry and prepare a quote;
• To arrange measurements, manufacturing and installation;
• To provide warranty and after-sales service;
• To improve our website and services;
• With your agreement, to photograph completed installations and use those photographs on our website and in our marketing.

Where your information is stored

This website is hosted through Hostinger. Our current hosting region is Singapore, and backup copies may be stored in another Hostinger region. Website quote requests are sent directly to our business email through Google Workspace / Gmail; we do not operate a separate website enquiry database for the form. Uploaded photos or PDF plans are processed for the purpose of sending the enquiry and are not intentionally retained by the website after the submission is completed. Some technology and communications providers may process or store limited information outside Australia as part of their global infrastructure.

Third-party providers we rely on

We don't sell your personal information, and we don't share it for marketing. A small number of service providers help us run the website and receive only what their role requires:

• Hostinger: hosts and serves the website, provides SSL, backups and related infrastructure, and may keep basic technical and security logs such as IP address, browser information and pages requested;
• Google Workspace / Gmail: receives and stores website enquiries in our business mailbox and provides the SMTP service used to deliver form submissions to us. Google's infrastructure may process information in locations outside Australia.

A current list of our service providers, with names, is available on request. Just ask via the contact details below.

Beyond these, we may share your details with trusted suppliers and installers only as needed to deliver your project, and where required by law.

How we protect your information

Your information is encrypted in transit (this site is served over HTTPS). Access to personal information is restricted to authorised personnel and service providers who need access to perform their role or provide services to us. Website email credentials are kept outside the publicly served website directory, and uploaded files are processed only for the purpose of delivering the enquiry. No method of transmission or storage is completely secure, but we take reasonable, practical steps to safeguard what you share with us.

If something goes wrong

Where applicable, we handle eligible data breaches in accordance with Australia's Notifiable Data Breaches scheme. If a data breach occurs that is likely to result in serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC) promptly. In plain terms: if your information is ever caught up in a breach, we will investigate what happened, contain it, and tell you, honestly and without delay.

How long we keep it, and how it's destroyed

We keep enquiry and quote information only as long as we need it to respond to you and provide our services, plus any period the law requires us to keep records (for example, tax and warranty obligations). After that, it is deleted or de-identified.

You may ask us to delete personal information we hold about you. Send your request to info@gabedoubleglazing.com.au or call 1800 422 334. Where we are not required or permitted to retain that information for legal, taxation, contractual, warranty, dispute-resolution or other legitimate business purposes, we will take reasonable steps to delete or de-identify it.

Cookies & analytics

At present, this website does not use analytics or advertising tracking cookies. The quote form uses server-side spam and rate-limit controls rather than a tracking cookie. For security and abuse prevention, a one-way hashed representation of the submitting IP address together with submission timestamps may be retained on the hosting server for up to 24 hours. If we add analytics, advertising or other tracking technologies in future, this policy will be updated accordingly.

Your rights

You may ask to access the personal information we hold about you, or have it corrected. Send your request to info@gabedoubleglazing.com.au or call 1800 422 334. We aim to respond to access and correction requests within 30 days.

Privacy complaints

If you have a concern about how we've handled your personal information, please contact us first at info@gabedoubleglazing.com.au. We will review and investigate your complaint, and aim to respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Questions about this policy or your information can be sent to:
GaBe Double Glazing
23C Glassford Rd, Kewdale WA 6105
Phone: 1800 422 334
Email: info@gabedoubleglazing.com.au